CONTACT
Frequently asked questions
I hope that through my site, you too feel the transparency and openness with which I approach my business. However, there still may be some questions on your end regarding anything. Feel free to reach out to me and let’s talk.
I still have some questions, can we talk?
Absolutely. Reach out to me via email or the contact form on this page. I will get back to you as quick as possible (most likely via phone) so that we can chat and I can help clarify any questions you may have.
How is my payment processed?
Renatablau.com uses Stripe, a well-established, secure, credit card payment gateway service to process your credit card payment.
Albeit my website being completely secure, by utilizing SSL AES 256 Bit Military Grade Encryption, no information is stored on this website. Your details are yours.
Which credit/debit cards do you accept?
We accept the following credit and debit cards:
- Visa
- American Express
- MasterCard
Why do I need to pay a deposit?
Upon booking, you can select to pay in full or to pay a deposit up front. The deposit ensures that your booking takes place and that both parties, you and I are committed to the date and time you selected.
Can I request for a return of the deposit?
The deposit guarantees me that you are committed to us working together. However, things happen in life. I totally understand that.
If something pops up and you would like to postpone your photo shoot, just reach out to me and we will clarify. No problem.
However if you decide to cancel – here are my cancellation policies:
- Cancel up to 10 days in advance – full return of deposit
- Cancel 7 days in advance – return of 75% of deposit
- Cancel 5 days in advance – return 50% of deposit
- Cancel 3 days in advance – return 25% of deposit
- Cancel under 3 days – no return of deposit
What is the cancellation policy?
If you have paid in full, I will return the difference between the deposit and the total price immediately. However, the remaining deposit sum is as follows:
If you decide to cancel – here are my cancellation policies:
- Cancel up to 10 days in advance – full return of deposit
- Cancel 7 – 9 days in advance – return of 75% of deposit
- Cancel 5 – 6 days in advance – return 50% of deposit
- Cancel 3 – 4 days in advance – return 25% of deposit
- Cancel under 3 days – no return of deposit
